Troubleshooting & support

I can't join my meeting

Before joining a meeting:

  • Ensure you have communicated your attendance to the Executive Board Secretariat.
  • Ensure you are logged in using the correct Executive Board account.
  • Open the relevant meeting page on the Executive Board website.

If you still cannot access the meeting, contact the Executive Board Secretariat.


I can't log in

  • Use Forgot password if you need to reset your password.
  • Use a One-Time Login Password (OTP) if you need quick access.
  • WFP staff should sign in using their WFP credentials.

 

I don't have a WFP Code

If you are a delegate or staff member of a Permanent Representation and need a WFP Code, please contact your Mission Focal Point.

If you do not know who your Mission Focal Point is, contact the Executive Board Secretariat.


I do not have access to a document or service

Access to some content and services depends on your permissions and meeting registration status.

If you believe you should have access, please contact the Executive Board Secretariat.

 

I found a technical issue or would like to provide feedback

If you are logged in, use the Feedback button available on the website.

Alternatively, contact the Executive Board Secretariat at WFPSecretarytotheEB@wfp.org